Right and withdrawal period
§9 Right and withdrawal period
14 days (fourteen days) – withdrawal by email at firstname.lastname@example.org or by phone +33(0)9 54 95 13 21 (price of a local call) from Monday to Friday from 10am to 12am and 2pm to 4pm.
In order to cancel your order, you will have a 14 calendar day-delay from the day of your order receipt. After this fourteen day delay, the order is final and non-reversible. You do not need to justify your cancellation and will be reimbursed of all money paid without the return costs.
When receiving your order, you have consideration period of fourteen (14) days to, without explanation, put an end to the contract and return or exchange the good. When you wish to use this right, you are asked to contact us by email within the fourteen (14) days to inform us about your decision. The return costs will be charged to you.
Your purchase has to be returned complete, clean, in its package of origin and in a good state.
When a product is returned, it is controlled at his arrival at our warehouse to find eventual breaks, damages and/or packaging by us. According to the state of the returned product, a refundable amount is established, the reimbursement request is therefore transmitted to the service concerned.
When the product is complete and not damaged, we pay you back within the following thirty (30) days. We use the bank details used during the transfer or your Paypal account, as written on your bill.
A product can only be returned to the address that we will tell you at this moment.
§10 Non-compliant and defective products
Despite all the care when the parcel is being prepared, it might happen that a good is missing. Likewise, after the delivery, one product can turn to be defective. Each parcel must therefore be checked by the Customer in front of the delivery man and be opened in case of doubt. The Customer has a fourteen (14) day-delay from the product delivery, to express eventual claims to us by mail in case of something missing or a degradation.
Any anomaly concerning the delivery (missing or broken product, damaged parcel) will absolutely have to be notified, on the day of the reception or at the latest on the fourteenth day after reception by sending an email to email@example.com by saying the purchase order number.
Any expressed claim after fourteen (14) days will be rejected and we will be released from any liability. We reserve the right to ask the customer to return the defective product.
§14 The returns
When an item has to be sent back to us, the after-sales service will give you the instructions to follow. Any return without our prior written permission will be refused.
Once the return parcel back in our warehouse or retrieved by the collection service, the repayment will be done by the same transaction method than the one chosen at time of order. We draw your attention on the fact that the item should be returned to us within the thirty (30) days following your purchase, otherwise your reimbursement rights go out of date. The reimbursements occur under thirty (30) days. Remark addressed to the recipient.
§16 Return fees
Return fees in the framework of the retraction right will be calculated as tightly as possible and reported at the time of your order.
When the 14 day-delay retraction right has expired, the removal fees of an article are based on the number of the necessary packages for this product to be shipped, and on its weight combined. If you choose our removal service, you will be given the costs of this service in advance. When using this service, the repayment is done after the carrier has recovered the parcels.
For any question, you can contact our customer service:
Email: firstname.lastname@example.org – We answer to your emails from Monday to Friday, 8:00am to 6:00pm.